Payment Policy
Last updated: 31 May 2026
At Santorelli Milano, we are committed to providing a secure, transparent, and seamless shopping experience. Please review our Payment Policy carefully before placing an order through our website.
01. Accepted Payment Methods
We accept the following secure payment methods:
- Credit & Debit Cards: Visa, Mastercard, American Express, Maestro
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
All card and digital wallet transactions are securely processed through Shopify Payments, powered by Stripe.
02. Currency
All transactions are processed in the currency displayed at checkout based on your location.
If you are purchasing from a different country, your bank or payment provider may apply additional currency conversion fees. Santorelli Milano is not responsible for exchange rate differences or conversion charges imposed by third parties.
03. Payment Security
All payments are processed through secure, encrypted gateways using SSL/TLS technology to protect your financial information.
We do not store complete credit or debit card details on our servers. Payment information is handled exclusively by PCI-DSS compliant payment providers.
To protect both our customers and our business, fraud prevention and verification checks may be conducted before an order is approved.
04. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing:
- Your order number
- Purchased items
- Billing information
- Shipping details
If payment cannot be successfully processed, your order will not be confirmed until a valid payment has been completed.
05. Payment Timing
Your selected payment method will be charged immediately upon completion of checkout.
06. Refunds & Cancellations
Approved refunds will be issued to the original payment method used during checkout.
Refund processing times vary depending on your bank or payment provider and typically take between 3–10 business days after approval.
Complete refund eligibility and conditions are outlined in our Returns & Refund Policy.
Once payment has been successfully processed, orders enter fulfillment immediately and can no longer be modified or canceled. This does not affect any statutory consumer rights, including withdrawal rights applicable under EU consumer protection laws.
07. Payment Issues
If you experience any issues while making a payment, please contact us at:
For your security, Santorelli Milano will never request sensitive payment information such as your full card number, CVV, or PIN via email, phone, or SMS.
Always ensure that you are visiting our official website before entering payment information.
If you suspect unauthorized or fraudulent activity related to your payment method, please contact your bank immediately and notify us as soon as possible.
08. Contact Information
Santorelli Milano
Email: info@santorellimilano.com
Website: www.santorellimilano.com