Terms of service

Last updated: 31May 2026

Welcome to Santorelli Milano. By accessing www.santorellimilano.com and purchasing our products, you agree to these Terms & Conditions ("Terms"). Please read them carefully before placing an order.

01. General Information

These Terms govern all purchases made through www.santorellimilano.com.

By using our website, you confirm that you have read, understood, and accepted these Terms in full.

Santorelli Milano reserves the right to update these Terms from time to time to reflect operational, legal, or regulatory changes. Updated Terms apply to all orders placed after the publication date.

We encourage customers to review the most current version before making a purchase.

02. Eligibility

You must be at least 18 years old to place an order.

If you are under 18, you may only use this website with the consent of a parent or legal guardian.

You agree to provide accurate, complete, and truthful information when placing an order.

Orders submitted with false, incomplete, misleading, or unauthorized information may be canceled without notice.

03. Orders & Contract Formation

By placing an order, you submit a legally binding offer to purchase the selected products.

A binding sales contract is formed only after Santorelli Milano sends an official order confirmation email.

Santorelli Milano reserves the right to cancel or refuse any order, including but not limited to cases involving:

• Product unavailability

• Pricing or description errors

• Payment authorization issues

• Suspected fraud or abuse

Customers are responsible for ensuring that all order and shipping details are correct.

Once an order has been dispatched, modifications may no longer be possible.

Any statutory consumer rights remain unaffected and are governed by our Returns & Refund Policy.

04. Pricing & Payment

All prices are displayed in the currency available for your region and include applicable taxes unless otherwise stated.

Prices and product availability may change at any time without prior notice. Such changes do not affect orders that have already been confirmed.

Santorelli Milano is not responsible for:

• Currency conversion fees

• Exchange-rate fluctuations

• Additional charges imposed by banks or payment providers

Full payment is required before an order can be processed and shipped.

Payments are securely processed through trusted payment providers. We do not collect or store complete payment card information.

05. Shipping & Delivery

Shipping, delivery estimates, and related conditions are governed by our Shipping Policy, which forms an integral part of these Terms.

Santorelli Milano ships internationally through trusted logistics partners.

All delivery estimates are provided for guidance only and may vary depending on:

• Destination country

• Customs procedures

• Carrier performance

• Seasonal demand

Delivery estimates do not constitute a contractual guarantee.

Customers outside the European Union may be responsible for any applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Local government charges

06. Returns & Refunds

Returns and refunds are governed exclusively by our Returns & Refund Policy, which forms an integral part of these Terms.

By placing an order, you acknowledge and accept all conditions described within that policy.

07. Warranty & Product Conformity

All products supplied by Santorelli Milano comply with applicable consumer protection and product safety requirements.

Consumers within the European Union benefit from the applicable legal conformity guarantee under EU consumer protection legislation.

The warranty covers manufacturing defects and non-conformity occurring under normal use conditions.

The warranty does not cover:

• Normal wear and tear

• Product aging

• Improper use or handling

• Incorrect cleaning or maintenance

• Alterations made after delivery

• Damage caused by third parties

To submit a warranty claim, please contact:

info@santorellimilano.com

and include:

• Your order number

• A description of the issue

• Supporting photographs

08. Product Information

Santorelli Milano makes every reasonable effort to ensure that product descriptions, images, measurements, and specifications are accurate.

Minor differences in:

• Color

• Texture

• Material appearance

• Dimensions

may occur due to manufacturing processes, natural material characteristics, lighting conditions, or device display settings.

Such variations do not constitute defects.

09. Intellectual Property

All content available on www.santorellimilano.com, including but not limited to:

• Text

• Product descriptions

• Images

• Graphics

• Logos

• Branding

• Website design

is the exclusive property of Santorelli Milano and is protected by applicable copyright, trademark, and intellectual property laws.

Unauthorized copying, reproduction, distribution, modification, or commercial use is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Santorelli Milano shall not be liable for any:

• Indirect damages

• Incidental damages

• Consequential damages

• Loss of profits

• Loss of business opportunities

arising from the use of our website or products.

Our maximum liability relating to any product or order shall not exceed the amount paid by the customer for that product.

Santorelli Milano is not responsible for losses arising from:

• Incorrect use of products

• Improper care or maintenance

• Third-party handling after delivery

• Customs procedures

• Shipping delays

• Incorrect customer information

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

11. Force Majeure

Santorelli Milano shall not be liable for any delay or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather conditions

• Earthquakes or geological events

• War, civil unrest, riots, or terrorism

• Pandemics or government restrictions

• Strikes or labor disputes

• Customs disruptions

• Transportation network failures

• Power outages

• Internet failures

• Supplier or carrier disruptions

During such events, our obligations may be suspended for the duration of the event and a reasonable recovery period thereafter.

12. Privacy & Data Protection

Personal information is processed in accordance with our Privacy Policy.

By using our website, you acknowledge that:

• You have read our Privacy Policy.

• The information you provide is accurate and complete.

• You consent to the processing of personal data where required for the provision of our services.

13. Governing Law & Disputes

These Terms shall be governed by and interpreted in accordance with applicable law.

In the event of a dispute, we encourage customers to contact our customer support team first so that an amicable solution can be sought.

Nothing in these Terms limits mandatory consumer rights available under the laws of your country of residence.

Online Dispute Resolution

Consumers within the European Union may access the European Commission's Online Dispute Resolution platform where available.

14. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

15. Contact Information

Santorelli Milano

Website: www.santorellimilano.com

Email: info@santorellimilano.com

For any questions regarding these Terms & Conditions, please contact us using the details above.